Tell us what you think about our services

Keeping our customers satisfied is extremely important to us, and therefore we are interested to hear what you think about Nordea's services.

You can give feedback through the following channels:

  • Feedback form on the nordea.fi website
  • Feedback forms available at our branches
  • By telephone to Nordea Customer Service, tel 0200 70 000 (local network charge/mobile call charge), Mon–Fri 10.00–16.30 (Finnish-language service available 24/7)

This is how we process your feedback

If you are not satisfied with our response, you can contact Nordea's customer ombudsman.

Contact the customer ombudsman

Customers are not always satisfied with the solutions offered by Nordea. In such a case, they can pursue the matter with an advisory body independent of the bank or with the authorities.

Contact a body independent of the bank