Online meeting

A man sitting on the beach on a sunny day 

Visit your bank while sitting by the lake at your cottage

And enjoy your holiday to the fullest

Book online meeting

Online meetings are a flexible means to do your banking anywhere – at your home, office or summer cottage. You will need a computer, an Internet connection, a telephone and Nordea's access codes.

Online meeting What you should do Technical information How to join Online meeting

Are you planning to:

  • change homes?
  • start saving?
  • take the trip of your dreams or buy a new boat?
  • update your insurance policies?

We offer you the opportunity to do even your complex banking online. At an online meeting with your banking adviser, you can manage loan negotiations, insurance policies, savings and investments in the comfort of your armchair or wherever else you prefer.

We will serve you online Mon–Fri 8.00–20.00 and Sat 10.00–16.00. All you will need is a telephone, a computer or an iPad and Nordea's access codes.

You will be shown related material and calculations on your computer screen, while you are discussing your banking on the phone.

What you should do

1. Make an appointment for an online meeting

  • You can make an appointment by calling Nordea Customer Service, tel 0200 70 000 (local call charge/mobile call charge)
  • You will receive a confirmation message about the online meeting to your mobile phone and in Netbank

2. Prepare for an online meeting

  • Log into your Netbank
  • Read the invitation to the meeting and the agenda
  • Test the compatibility of your computer in accordance with the instructions in Netbank

3. At the start of the meeting

  • Be logged in your Netbank and have your phone and access codes handy
  • We will call you at the start of the meeting.

4. Join the online meeting

  • Joint the online meeting by clicking the meeting link in your Netbank
  • If you are using a computer, Netbank will transfer you to the Lync Web App page. Allow the plug-in to run.
  • Type your name and click 'Join the meeting'.
  • If you are using an iPad or a Windows tablet, install Lync 2013 in the tablet before joining the meeting
  • Wait until you are admitted to the meeting.
Browser
Windows 7,8Mac IOSiPad*Windows tablet

Explorer (pdf, 1 MB)Opens new window

Firefox (pdf, 1 MB)Opens new window

Edge (pdf, 1 MB)Opens new window

Safari (pdf, 1 MB)Opens new window

Skype for Business (pdf, 679 KB)Opens new window

Lync application (pdf, 1 MB)Opens new window

*) You can use an iPad or a Windows tablet for the online meeting if you have a Wifi connection and you have installed Skype for Business in your iPad or Windows tablet.

Technical information

The online meeting will work when you use one of the below-mentioned operating systems and browsers. We recommend the use of Internet Explorer.

Tehnical information
Operating systemBrowser
Windows 7, 8, 8.1, 10 or Vista SP1Internet Explorer 10 or a newer version

Firefox 12 or a newer version 

Apple Mac OS-XFirefox 12 or a newer version
Safari 5-7

Use with mobile devices

You can use an iPad or a Windows tablet for the online meeting if you have a Wifi connection and you have installed Skype for Business in your iPad or Windows tablet. Install the Skype for Business before the online meeting. For the time being, it is not possible to participate in an online meeting with an Android tablet.

Test the working of the online meeting

We recommend that you test the compatibility of your computer before the online meeting if you are using a browser or operating system not mentioned above. On the page under the link you are prompted to allow the plug-in to run, type your name and join the meeting. If you can access the virtual lobby, you will know that everything works as it should.

Test the online meetingOpens new window

How to join
Browser
Windows 7,8Mac IOSiPad*Windows tablet

Explorer (pdf, 1 MB)Opens new window

Firefox (pdf, 1 MB)Opens new window

Edge (pdf, 1 MB)Opens new window

Safari (pdf, 1 MB)Opens new window

Skype for Business (pdf, 679 KB)Opens new window

Lync application (pdf, 1 MB)Opens new window

*) You can use an iPad or a Windows tablet for the online meeting if you have a Wifi connection and you have installed Skype for Business in your iPad or Windows tablet.