Phishing

“Phishing” means the prying of personal, card or netbank data by e-mail, telephone and/or forged web pages. The data are collected for criminal purposes.

Phishing of access codes by e-mail

As spammers, phishers use e-mail addresses collected by various means and send phishing messages with a wide distribution. They do not know which bank the recipient uses. Phishers do not have access to e-mail addresses or any other personal data stored by the bank. The aim of the phishers is to steal money with data collected in a fraudulent manner.

Phishing of access codes by telephone

An unknown person may call you, present himself as Nordea’s banking officer and ask you, for example, to give card numbers and PIN codes or to list your access codes and other confidential matters or matters that fall within bank secrecy. This is a swindler who attempts to steal money with data collected in a fraudulent manner.

Have you received a phishing message?

• If you receive an e-mail in which you are asked to give data on your banking matters, you must delete it and not reply to it under any circumstances.
• If you have surrendered your access codes to third parties, notify Nordea Customer Service of it immediately, call Nordea Customer Service, or call the blocking service outside the opening hours of the Customer Service, tel 020 333 (24 hours a day), from abroad, tel +358 20 333 (24 hours a day).
• You can report to the bank if you receive a spoofed e-mail.