Frequently asked questions

Netbank
How is a Netbank session protected?	Reply
Why do I get back to the session by clicking the browser’s Back button?	Reply
Why was my session cut off while I was filling in a card application?	Reply
Is the use of Netbank safe with a wireless connection (WLAN – Wireless)?	Reply
How do I exit a Netbank session safely?	Reply
Why are pop-up windows used in Netbank?	Reply
Which Internet browsers are suitable for using Netbank?	Reply
Why does my browser declare an outdated certificate?	Reply
How can I check whether the site I am using is SSL encrypted or not?	Reply

Access codes
What do I do if my access codes get lost?	Reply
Notification of misuse	Reply
Why are access codes concealed at log-in?	Reply
What should I do when my user ID and code do not match? (access codes)	Reply

E-mail spoofing
Is an enquiry sent in English on behalf of Nordea genuine or phishing?	Reply
What is phishing?	Reply
I have received a spoofed e-mail. What do I have to do?	Reply
How can you be sure that you are dealing with Nordea and not a swindler?	Reply
When can e-mail spoofing be ended?	Reply
Will spoofed e-mails arrive in my e-mail after a Netbank session?	Reply
Why do I get hoax e-mails although I am not Nordea’s customer?	Reply
Why is the recipient’s name strange in a spoofed e-mail?	Reply
How can I protect myself against swindlers?	Reply