Initial identification of customer
The initial identification of a customer is always done in person. Nordea identifies an applicant of a means of identification by verifying his or her identity primarily from a valid passport granted by an authority of a member state of the European Economic Area (EEA), Switzerland or San Marino. The applicant's identity can also be verified on a case-by-case basis from an identity card acceptable as a travelling document granted an authority of a member state of the European Economic Area (EEA), Switzerland or San Marino.
The initial identification always requires that Nordea is capable of reasonably ascertaining the genuineness of an identity certificate presented.
In addition to the identification certificates mentioned above, the identity of a customer can be also be verified from a driving licence granted by a Finnish authority after 1 October 1990. A foreign driving licence or a driving licence replaced by a Finnish authority for a foreigner is not accepted as a document for identity verification when granting a strong electronic identification.
Service provider information
Nordea Bank Finland Plc is registered in the Trade Register maintained by the National Board of Patents and Registration. The bank has a credit institution licence as required by the Act on Credit Institutions.
Nordea Bank Finland Plc, Business Identity Code 1680235-8
Aleksanterinkatu 36
FI-00020 NORDEA
Telephone: +358 9 1651
Fax: +358 9 1651 54500
BIC: NDEAFIHH
Customers must immediately notify the bank of a loss or theft of their access codes. The notification can be made by calling the blocking service, tel +358 20 333 (open 24 hours a day, service in Finnish, Swedish and English).
On banking days a notification of loss can also be made at a Nordea branch or Customer Service. Contact information of Customer Service.
