Home > Personal customers > Everyday finances > Prices and interest rates > Account information services
Account information services
| Services | Price |
|---|---|
| One account statement monthly retrieved through Netbank or sent by mail | 0,00 € |
| Archiving of account statements for 2 years | 0,00 € |
| Account statement, one per month, by post for accounts opened before 1 September 2009 | 0,00 € |
| Account statement, one per month by post for all accounts opened after 1 September 2009 when the customer has Netbank access codes | 1,20 € |
| Account statement, one per month by post for all accounts opened after 1 September 2009 when the customer does not have Netbank access codes | 0,00 € |
| Additional account statement, per statement | 2,00 € |
| Duplicate account statement, minimum hourly rate per statement (Incl. postage) | 5,00 € |
| Account statements from a branch as personal service, per account statement | 5,00 € |
| Balance query in branch over the counter | 0,00 € |
| Balance query in connection with cash withdrawal at ATM | 0,00 € |
| Balance query with access codes through personal service | 3,40 € |
|
Balance query at Otto. ATMs, per query |
0,20 € |
| Transaction query at any ATM, per query | 0,75 € |
| Transaction and balance query in Netbank | 0,00 € |
| Transaction and balance query in Telephone Bank | 0,06 € per minute + local call charge/mobile call charge |
| Transaction and balance query to mobile phone in a text message, per call | 0,00 € + mobile call charge |
| Transaction and balance query to mobile phone in a text message, per text msg | 0,00 € |
| Transaction query in branch over the counter | 1,70 € |
| Transaction query with access codes through personal service | 3,40 € |
| Account alert, monthly service fee for alert service | 0,00 € |
| One sent alert | 0,40 € |
| Drawing up a balance and interest certificate ( Includes balance statements of all accounts and loans+ postage) |
10,00 €
|
| Certificate of waiving the right of set-off drawn up separately | 40,00 € |
