The Web Services connection identifies customers with a PKI certificate (Nordea eID), which companies can retrieve from the bank with their bank connection software. The software will send a request for a certificate, to which it attaches the name, user ID and country code of the customer stated in the agreement. The request is secured with an activation code received via an SMS message delivered to the mobile phone number of the administrator specified in the agreement.
If your bank connection software does not have a feature for downloading the certificate, you can also download it by logging on to the Certificate Download service with the above-mentioned data. When you receive the certificate, you must give a password to it to protect it. The password will be needed later when it is transferred for the use of the bank connection software.
A retrieved certificate is valid for two years. It is your company's responsibility to renew it before it expires. Some bank connection software will notify the user of the certificate's expiry in advance, enabling users to renew their certificate without an interruption to the service. Depending on the software, the renewal may be done fully automatically or you can download a new certificate as described above. You can order a new activation code at a branch or from Nordea's E-support for Corporate Customers, tel. 0200 67210 (local network charge/mobile call charge), provided that the administrator's mobile phone number is saved in the bank's agreement register. An activation code is valid for 7 days.
Nordea Corporate Service, tel 0200 2121 (local network charge/mobile call charge) or your company's contact person at a Nordea branch.
Downloading a certificate