Web Services

The Web Services protocol is a modern and safe data communications solution for connections between the financial administration of a company and the systems of a bank.

The Web Services protocol is intended for the transmission of payment files between your company and the bank.
The protocol is a connection type transmitting messages/files, and in this respect it deviates from corporate netbank, which is interactive.

Your benefits:

  • The connection can be automated and timed.
  • The data communications connection is always encrypted, so you do not need a separate VPN connection.

The Web Services connection identifies customers with a PKI certificate (Nordea eID), which companies can retrieve from the bank with their bank connection software. The software will send a request for a certificate, to which it attaches the name, user ID and country code of the customer stated in the agreement. The request is secured with an activation code received via an SMS message delivered to the mobile phone number of the administrator specified in the agreement.

If your bank connection software does not have a feature for downloading the certificate, you can also download it by logging on to the Certificate Download service with the above-mentioned data. When you receive the certificate, you must give a password to it to protect it. The password will be needed later when it is transferred for the use of the bank connection software.

A retrieved certificate is valid for two years. It is your company's responsibility to renew it before it expires. Some bank connection software will notify the user of the certificate's expiry in advance, enabling users to renew their certificate without an interruption to the service. Depending on the software, the renewal may be done fully automatically or you can download a new certificate as described above. You can order a new activation code at a branch or from Nordea's E-support for Corporate Customers, tel. 0200 67210 (local network charge/mobile call charge), provided that the administrator's mobile phone number is saved in the bank's agreement register. An activation code is valid for 7 days.

Further information:
Nordea Corporate Service, tel 0200 2121 (local network charge/mobile call charge) or your company's contact person at a Nordea branch.

Downloading a certificate

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Your company must make a written agreement on the use of the Web Services protocol at a Nordea branch. In addition, you need bank connection software that supports the Web Services protocol. In Finland the use of the protocol so far requires local agreements.

Section 4 in the Web Services service description contains information on the file types available for uploading and downloading.
The agreements and terms of payment services remain as is; only the data communications and data security protocols change.

The PKI certificate is used for identifying a customer in the Web Services protocol. For more information, see the section PKI certificate.

Please read the service descriptions before making the agreement and starting to use the service.

Service descriptions:

Web Services, file transfer


Advice on electronic banking

Advice on electronic banking
Information for software houses Instructions for software houses that maintain file transfer connections to Nordea.

Service descriptions Technical descriptions of Nordea's services.

Data security

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Deadlines for file transfer files

Files to be uploaded

Files to be downloaded

e-Markets free training sessions

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