Comments and feedback

It is important for us that our customers are satisfied with our products and services. It is of course nice to receive positive feedback, but we would also like to know if we have not met your expectations for some reason.

Send us your opinions, suggestions or complaints

Nordea Customer Service will handle your feedback. If necessary, Customer Service forwards your comments to be replied to by a branch or product unit.

If you are not satisfied with the reply given, you can contact Nordea’s customer ombudsman.

Contact the Customer Ombudsman

The solution offered by the bank does not always satisfy the customer. In such cases discussions can be continued with an advisory body or authority independent of the bank.

Contact a body independent of the bank